Session Files in Studio Enterprise Fail to Download with Revu 2017.0.20 New

Summary

Studio Enterprise users are unable to download documents from Studio Sessions with Revu 2017.0.20.

Relevant Products

Version 2017.0.20 of Bluebeam Revu (Standard, CAD, and eXtreme) or Bluebeam Vu, and Studio Enterprise


Problem

We have discovered an issue where end-users in organizations running Bluebeam Studio Enterprise are unable to download files from Studio Sessions with Revu 2017.0.20.

This article only applies to customers using Studio Enterprise.

If you are not running Revu or Vu 2017.0.20, we recommend staying on the version you are using until we are able to address this in a software update.

If you need to upgrade or have already upgraded to Revu or Vu 2017.0.20, please follow the steps below to install or revert back to the last compatible version.

Solution

Please follow the steps listed below to install or revert to version 2017.0.10:

  1. Revu users should back up their settings as described in the first section of our FAQ article about Backing up and Restoring your Revu Settings.
  2. Download the Revu 2017.0.10 installer. If you’re a Bluebeam Vu user, you’ll need to download the Vu 2017.0.10 installation file. Do not install the software at this time.
    If you’re an IT Administrator who deployed Revu or Vu to multiple machines, you can download the corresponding version 2017.0.10 MSI installer from our Enterprise Installer Archive. Please follow the instructions in the Bluebeam Revu 2017 Enterprise Installation Guide for removing version 2017.0.20 (using the “Uninstall Previous Versions” script) and deploying the software.
  3. Close Revu (or Vu) and uninstall it from the machine:
    • Open the Windows Control Panel.

      In Windows 7, click Start > Control Panel > Uninstall a program.
      -Or-
      In Windows 10 and Windows 8.1, right-click Start, and select Control Panel.

    • Click Uninstall a program (Windows 7) or Programs and Features (Windows 10 and 8.1).
    • Right-click on Bluebeam Revu or Bluebeam Vu, then select Uninstall. A dialog box will appear.
    • Select the option to uninstall the software and follow the onscreen prompts to uninstall version 2017.0.20.
  4. Double-click the installer that you downloaded in step 2, then follow the onscreen prompts.
    Revu users will be asked to select the Revu edition to be installed. Select only the edition that was originally installed and registered.
  5. Click Register when the Registration dialog appears. This step applies to Revu users only.
  6. Open the program, then click Help > About to confirm the version number.


More Information


Revu Windows Studio Licensing and Registration
Revu Mac Studio Prime Training Videos
Revu iPad Studio Enterprise Updates and Installation
Revu Enterprise Installation    

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