Registration Error: “Get Authorization Code Manually” | Revu 2017 & below

Problem

When attempting to register Revu, you see the following error message:

“105. An online connection could not be established. Please select ‘Get Authorization Code Manually’ to get an authorization code using the manual process.”

Cause

There are several possible causes for this error message:

  • A firewall is preventing the Bluebeam registration server from communicating with your machine.
  • Your machine doesn’t have an internet connection.
  • Your system clock is off by more than five (5) minutes.

Solution

You can receive your authorization code with the manual process and finish registering Revu.
This process doesn’t apply to customers whose Revu installations use our cloud-based Open Licensing system, which requires a reliable internet connection in order to communicate with the registration server. Please contact your local network administrator to get the connection issue resolved.

First, access the Registration screen.

  1. Open Revu .
  2. From the Help menu, click Register. A Bluebeam Registration dialog appears.

-Or-

  1. Open the Bluebeam Administrator .
  2. From the Tools menu, click Register Revu. A Bluebeam Registration dialog appears.

Then, get the manual authorization code.

  1. Enter the Serial Number and Product Key and click Register.
    If you’ve lost your License Certificate containing the serial number and product key, please contact License & Registration to request another copy.
  2. Click Authorization manually, then Continue.
  3. Click the web button or the hyperlink at the top of the window. A web browser will open and connect to the Software Activation page on bluebeam.com.
  4. Review the information in the browser and click Get Authorization Code. Your authorization code will display on the next page.
  5. Enter the code from the browser into the Manual Authorization window and click Authorize.

Authorization is complete.

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