Microsoft ACS retirement and Revu authentication

Applies to:

  • Revu 2017 and older

Relevant Products

Bluebeam® Revu® 2015.5 and 2015.6

Microsoft ACS retirement

Microsoft® retired their Access Control Service (ACS), a cloud authentication service that authorized users to access certain web applications and services. The 2015.5 and 2015.6 versions of Revu use ACS when users attempt to register or activate a computer to a license of Revu online. As a result, the online registration process will no longer work within these versions of Revu. 

For Enterprise License and Perpetual License users, Revu 2015.5 and 2015.6 can still be registered using the manual process. For more information, see the Manually registering Revu section of this article.

Affected license types

For detailed information on how ACS affects your installed versions of Revu, click on your license type below.

Open Licence

With ACS offline, machines running Revu 2015.5 or 2015.6 will no longer be able to connect to Bluebeam’s licensing server. This means Revu will not be able to acquire a seat for these devices on your Open License. The ACS retirement also affects your ability to track and manage your installed licenses through the Bluebeam Gateway. To register and unregister without Manually Authorizing, all installations of Revu 2015.5 and 2015.6 that have active Maintenance must be upgraded to any newer version of Revu. As an Open License user, you are eligible for a free upgrade to any newer version of Revu. For eligibility details, see Upgrading Revu.

Enterprise License

With ACS offline, machines running Revu 2015.5 or 2015.6 will no longer be able to connect to Bluebeam’s licensing server. This means your Enterprise Licenses must be manually registered (See Manually registering Revu), and unregistered by contacting us. Additionally, the ACS retirement affects your ability to track and manage your installed licenses through the Bluebeam Gateway. To register and unregister without Manually Authorizing, all installations of Revu 2015.5 and 2015.6 that have active Maintenance must be upgraded to any newer version of Revu. For eligibility details, see Upgrading Revu.

Perpetual License

With ACS offline, your currently registered installations of Revu 2015.5 or 2015.6 will continue to work as usual. However, reinstalling Revu on the same device or transferring your license to a new device will require a manual process (See Manually registering Revu). To unregister Revu from any device, you will need to contact us. To register and unregister without Manually Authorizing, all installations of Revu 2015.5 and 2015.6 that have active Maintenance must be upgraded to any newer version of Revu. For eligibility details, see Upgrading Revu.


Upgrading Revu

Revu 2016 and above versions use a different method of authentication, which is not affected by Microsoft’s ACS retirement. To minimize any disruption from upgrading, we recommend upgrading to Revu 2016, as this is the most similar version to 2015. Revu 2016 also offers powerful new features, such as Legends and Batch Markup Summary. For free upgrade eligibility and instructions on how to upgrade, click on your license type below.

Open License

As an Open License user, you are eligible for a free upgrade to any newer version of Revu. Follow the steps below to upgrade through the Bluebeam Gateway.

To upgrade to a newer version of Revu:

  1. Log into the Bluebeam Gateway.
  2. Select your Account.
  3. In the Open Licensing tab, select the Serial Number for the license you want to upgrade.
    To find your Serial Number, open Revu and go to Revu > About.
  4. Under Product Key(s), identify the version of Revu you want to upgrade to and copy the Product Key.
  5. Go to support.bluebeam.com/updates and download the version of Revu you are upgrading to.
  6. Install your new version of Revu.
  7. Complete the registration for your new version.
Enterprise License

The process for upgrading an Enterprise License varies depending on whether or not you have active Maintenance. 

Users with active Maintenance
You are eligible for a free upgrade to any newer version of Revu. To request an upgrade to a newer version of Revu, please contact us. If you would prefer to upgrade to the latest version of Revu, please use the self-upgrade page.

Users without active Maintenance
If you don’t currently have active Maintenance, but had active Maintenance as of January 1, 2016, you are eligible for a free upgrade to Revu 2016. To request an upgrade to Revu 2016, please contact us. If you would prefer a paid upgrade to the latest version of Revu, please visit the Bluebeam Webstore.

Perpetual License

The upgrade process for a Perpetual License varies depending on whether or not you have active Maintenance.

Users with active Maintenance
You are eligible for a free upgrade to any newer version of Revu. To request an upgrade to a newer version of Revu, please contact us. If you would prefer a paid upgrade to the latest version of Revu, please use the self-upgrade page.

Users without active Maintenance
If you don’t currently have active Maintenance, but had active Maintenance as of January 1, 2016, you are eligible for a free upgrade to Revu 2016. If you would prefer a paid upgrade to the latest version of Revu, please visit the Bluebeam Webstore.

If you did not have active Maintenance as of January 1, 2016, but are interested in Revu 2016, please contact us. If you are interested the latest version of Revu, you may purchase a paid upgrade through the Bluebeam Webstore.


Manually registering Revu

With ACS offline, registering Revu 2015.5 and 2015.6 will no longer be an automatic process. However, you can still register Revu using the manual process described below. This process must be used when registering Revu on a new device, transferring a license to a different device, or reinstalling Revu onto an existing device.

The process below is for Enterprise License and Perpetual License users only.
  1. Access the Registration screen.
    1. Open Revu .
    2. From the Help menu, click Register. A Bluebeam Registration dialog appears.
  2. Enter the Serial Number and Product Key.
    1. Enter your Serial Number and Product Key and click Register.
      After purchasing the software, you should receive a license certificate from registration@bluebeamops.com, which includes your serial number and product key. If you’ve lost your license certificate, please contact us to request another copy.
    2. Click Authorize manually, then Continue.
    3. Copy the Serial Number, Product Key and Security ID.
  3. Obtain registration code.
    1. Open a new Web Tab and go to https://activation.bluebeam.com/.
    2. Enter your Serial NumberProduct KeySecurity ID and Computer Name.
    3. Click Get Authorization Code. Your authorization code will display on the next page.
    4. Copy the authorization code and return to the computer where you are registering Revu.
    5. Enter the authorization code into the Manual Authorization window and click Authorize.

Your copy of Revu is now registered.


Unregistering Revu

With ACS offline, Revu 2015.5 and 2015.6 are unable to communicate with Bluebeam’s licensing servers. Please contact us if you want to unregister a device.

Microsoft® retired their Access Control Service (ACS), a cloud authentication service that authorized users to access certain web applications and services. The 2015.5 and 2015.6 versions of Revu use ACS when users attempt to register or activate a computer to a license of Revu online. As a result, the online registration process will no longer work within these versions of Revu.

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