Onboarding & Troubleshooting
Getting Started
Common Issues
Error: “We can’t log you in because of an authentication error”Error: “Oops, something went wrong…” when trying to create a Studio accountBluebeam account shows as unpaidUnable to sign in with BBIDMeasurements don't appear in correct unitsStudio error: “Email already exists”Page turns blue when taking a measurement“Error creating new contact, error duplicate record. Contact already exists.”Tools and menu items are grayed out during a Session
Popular Topics
Subscription renewal scheduleView your workspace in Dark ModeBackup and restore settingsSave time with OCR and Batch LinkCreate and save custom markups in the Tool ChestCollaborate in Bluebeam StudioBluebeam Cloud FAQAdd and edit interactive stampsWhitelist Bluebeam solutions by domains or IP address
Featured Support Topics
Resources &
Contact Support
Contact Support
Still can’t find what you’re looking for? Learn from peers in Bluebeam Community,
explore Bluebeam University product training courses, or submit a ticket so we can
provide you with personalized assistance.
Bluebeam Community
Learn from other Bluebeam users in an online, peer-to-peer community where
you can make your voice heard.
Bluebeam University
Enroll in online, self-paced courses with Bluebeam University to learn more about
your Bluebeam product.
Need additional support? Submit a ticket and let us know how we can help.
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