Bluebeam Gateway User Guide

The Bluebeam Gateway is used for managing Enterprise Licenses and Open Licenses for your Bluebeam products, as well as performing other account-related tasks.


Accessing the Gateway

If you are a user of Bluebeam Studio, you can use the same credentials to log into the Gateway.  Otherwise, you must first create a Bluebeam ID (BBID):

  1. Go to https://portal.bluebeam.com and click Create Account.
  2. Enter your information in the required fields.
    If you have used the Gateway prior to creating a Bluebeam ID, the email address you enter must match the email you previously used to log in to the Gateway. If you don’t use the same email address as your previous Gateway account, your licenses will not transfer to your BBID.
  3. Click Create Account.
  4. Accept the Terms of Service Agreement by clicking I Accept.
    A message will appear letting you know that a confirmation email has been sent.
  5. Open the email and click Confirm My Bluebeam ID
  6. Return here to log in to the Gateway.


Managing accounts

Logging in to the Bluebeam Gateway takes you to the Gateway home page, which displays the accounts that are assigned to you as a Gateway admin. If you are an admin for multiple accounts, you can use the Search field in the center to quickly find the account you would like to manage.

If a product or license you own isn’t listed, please contact us for further assistance.

Selecting an account will take you to that account’s Summary page, where you can view its individual Bluebeam licenses. Each license is represented by its serial number, along with details on how many seats are currently being used.

You can switch between the different Revu license types by clicking the Enterprise Licensing or Open Licensing tab towards the top of the page.


Enterprise licenses

With the Enterprise Licensing tab selected, you’ll see a list of your Enterprise licenses sorted by edition and version of Revu. Clicking a specific version number will take you to that version’s Details page.

The Version Details page displays the serial numbers, or licenses, owned by the account for that specific version of Revu. Clicking one of these serial numbers will bring you to that license’s Details page. Here, you’ll have access to general information about the license, such as the product key and maintenance expiration date, as well as specific information about each computer that has been registered to the license. You can use the Export to Excel button to extract this data as a CSV file.

Registered tab

Clicking this tab displays the list of computers currently registered to this license.  You’ll also see additional information such as IP address, the date the computer was originally registered, and “Last Ping”, which is the last time the software was accessed on the device.

Clicking the checkbox next to each computer reveals the Revoke Computer button.  Revoking a registered computer releases it from the license and forces the removal of all license info from that computer. 

The Revoke feature for Enterprise Licenses is available for Revu 2015.5 and above.

Revoked tab

Clicking the Revoked tab displays a list of all unregistered computers, along with the Computer Name, Version number, IP address, Revoked Date, and Last Ping (the last time the software accessed by the device).

You can cancel a Pending revoke request by clicking Cancel Revoke in the corresponding row. Machines will need to be re-registered manually once the status has changed to Successfully Revoked.


Open licenses

On the Account Summary page there is also the Open License tab which contains a list of all your Open licenses, sorted by their serial number. Here you can see how many seats are currently available on each of your licenses.  Clicking on an individual serial number allows you to view its license details page.

Open Licensing for Bluebeam Revu requires Revu eXtreme, version 2015.5 or above.

On the top of the License Details page, basic account information such as product keys, number of allowed seats, and maintenance renewal dates are available.

The middle of the License Details page offers a Usage Report section that includes a graph detailing the license’s usage history.

The Devices on This License section at the bottom of the page displays information specific to each computer that is registered on the license.  This includes computer name, version number, IP address, registered date, and the time of last ping.

Usage Report

The Usage Report section allows you to visualize data trends and examine license access in greater depth. There are a few ways to filter the data:

  • Showing – This field displays the current range of dates displayed on the graph.
  • Download User Data – Click this link to download an Excel spreadsheet containing detailed information about user access to the Open License. The date range included in this spreadsheet is determined by the dates displayed in the Showing field.
  • Show Denied – Check this box to display the number of Denied users in the graph.
  • Date dropdown – Use this dropdown to change the data that appears in the graph, and in the user data spreadsheet mentioned previously. There are multiple preset date ranges, as well as an option to create a Custom Date Range.

To create a custom date range:

  1. Click on the downward arrow above the graph. A dropdown menu will open.
  2. Select Custom Date Range at the bottom of the list. A dialog box will display over the graph.
  3. Click the date field on the left to select a start date. 
  4. Once the calendar appears, click on a day or use the arrow to jump between months.  For a yearly view, click the month.
  5. Next, click on the date field to the right and select an end date using the calendar.

The graph illustrates trends based on three statistics:

  • Allowed – The number of users allowed to access Revu at the same time. This number is represented by a yellow dotted line.
  • Denied – The number of users denied access to Revu at a particular time, indicating that the number of Allowed users was exceeded. This number is represented by a red dot. Make sure the Show Denied checkbox is selected if you want to display this information.
  • Max Active – The total number of users who accessed Revu at a particular time. This number is represented by a blue dot.

You can also interact with the graph to see more detailed information:

  • Hover over the graph to see exact numbers for a particular time. A tooltip adjacent to the dot you are indicating will display the exact numbers in their associated colors. A tooltip will also display the indicated time at the bottom of the graph.
  • To view a smaller data set, click and drag over your intended range, then release. The graph will zoom in on that range. Double-click on the graph to zoom out.

Devices on This License

The Devices on This License section displays information about devices which have accessed the Open license. Click the Export to Excel button to download a spreadsheet of the information listed here.

Active tab
The Active tab displays a list of the computers that are currently running the software. This is where you can temporarily release a seat that’s currently being used by one of these computers. 

To release a seat, place a checkmark in the corresponding checkbox on the left and click Release Selected. Releasing a seat doesn’t revoke the license registration for the computer, and it will still appear on the Registered tab.

Registered tab
This tab displays a list of registered computers, along with the product version number, IP address, original registration date, and the last time the software was used by the machine.

If you need to permanently unregister one of the computers, place a checkmark in the corresponding checkbox on the left, click Revoke Computer, and then click Revoke Devices on the next page that opens to confirm the revocation.

Revoked tab
The Revoked tab contains a list of unregistered computers, along with the version number, revoke status, and the time when it was last used.

You can cancel a pending revoke request by clicking Cancel Revoke next to each device listed on the Revoked tab. Machines will need to be re-registered manually once the Revoke Status has changed to Successfully Revoked.


Adding Gateway admins

If you’d like to have a colleague help with your license administration, you can add them as a Gateway admin. Admins are able to view all licenses within an account, as well as add or remove other admins.

To add an admin:

  1. Log in to the Gateway and select the account you’d like to create a new admin for. This opens the account’s Summary page.
  2. Click View & Manage Gateway Admins.
  3. Click Invite Gateway Admin
  4. Enter the email address/Bluebeam ID for the person you’d like to add as an admin and click Send Invite.

Your colleague will receive an email with a link to the Gateway, from which they can either log in or create their new Bluebeam ID.  After logging in, they will see the account that you granted them admin rights to.


Additional functions

At the top of the Gateway, you’ll see some additional options:

  • Download Revu – This takes you to the Updates and Installation page, where you can download our latest product updates.
  • Contact Us – This brings you to the Contact Us page, where you can send a message to our Account Services or Technical Support team.

You can also access additional features by clicking on your Bluebeam ID, which is located in the upper-right corner:

  • Sign Out – Logs you out of your account.
  • Change Password – Lets you change the password for your Bluebeam ID.

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