Studio emails aren’t being received

Applies to:

  • Revu 21 & below

As of June 28, 2023, support for Revu 2019 & below has reached End of Life. Having trouble accessing Studio? Click here to find out more.


You aren’t receiving either your Studio verification email or Studio invitations and notifications.


Your emails are likely being forwarded to your junk/spam folder or being blocked by your network administrator.


If you’ve created a Studio account using Bluebeam Revu, or with your iPad using Revu or Vu for iPad, an account validation email was sent to you from Check your junk/spam folder for the validation email if you haven’t received a message in your inbox. If you still can’t find the validation email, or if you’ve managed to verify your account but are still not receiving Studio emails, you’ll need to contact your IT department to unblock the messages.

If your department is using the SPF Record (Sender Policy Framework) to check authorized email senders, they’ll need to add the following IP addresses to the list of authorized senders:

  • US:,
  • DE:,
  • SE:,
  • AU:,
  • UK:,

Once this has been done, you’ll be able to validate your account and continue receiving emails in Studio.


Revu 2017 & Below

Revu 2018

Revu 2019

Revu 20


Learn how to fix the issue “A validated e-mail address is required to login. A new validation e-mail has been sent, but wasn’t received.” in Revu for Windows.


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