Studio Emails Aren’t Being Received

Summary

A validated e-mail address is required to login. A new validation e-mail has been sent, but wasn’t received.

Relevant Products

Bluebeam® Revu®


Problem

The following message appears when trying to log into a Studio Project or Session:

“A validated e-mail address is required to login. A new validation e-mail has been sent.”

Why Does this Happen?

Although you can start working in Studio immediately after creating your account, you’ll need to validate it within 7 days by clicking the link in the “Welcome to Bluebeam Studio” email. Not doing this will result in the message appearing when trying to log in to Studio.

Solution

Assuming you’ve created a Studio account using Bluebeam Revu, or with your iPad using Revu or Vu for iPad, an account validation email was sent from do-not-reply@bluebeamops.com. Click the link in the email to verify your Studio account.

If you’re unable to find the email, then it’s probably in your Junk/Spam folder or being blocked by your email server. Contact your local IT support group if the email isn’t in your mailbox, so they can unblock the message. Once this has been done you’ll be able to validate your account and continue working in Studio.


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