Studio emails aren’t being received | Revu for Windows

Problem

The following message appears when trying to log into a Studio Project or Session:

“A validated e-mail address is required to login. A new validation e-mail has been sent.”

Cause

Although you can start working in Studio immediately after creating your account, you’ll need to validate it within 7 days by clicking the link in the “Please confirm your Bluebeam ID” email you receive. Failure to do so will result in this message appearing when trying to sign in to Studio.

Solution

Assuming you’ve created a Studio account using Bluebeam Revu, or with your iPad using Revu or Vu for iPad, an account validation email was sent from do-not-reply@bluebeamops.com. Click the “Confirm My Bluebeam ID” button in the email to verify your Studio account.

If you’re unable to find the email, then it’s probably in your Junk/Spam folder or being blocked by your email server. Contact your IT department if the email isn’t in your mailbox, so they can unblock the message. Once this has been done you’ll be able to validate your account and continue working in Studio.

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