End of Life (EOL) FAQ

This article applies to:

  • Revu 2019
  • Revu 2018
  • Revu 2017 & Below
  • Vu 2017 & Below
  • Bluebeam Drawings

Bluebeam is building for a better tomorrow by investing in new technology and product enhancements to meet the industry’s toughest challenges. As we continue to invest in the future, there comes a time when we can no longer support or guarantee the integrity of legacy versions.

With that in mind, we have a set of products that we will no longer be supporting after March 21, 2023. To learn more about the rollout of this EOL program and how this will impact users like you, please reference the table and FAQ below.

If you’re currently using an older version of Revu, you can upgrade your license to the latest version for free if you have active Maintenance, or you can purchase an upgrade at a discount via the Webstore, Phone Order, or PO. To request an upgrade quote, contact us.

EOL Definitions & Dates

The dates in the table below apply to the following products in our current EOL rollout:

Stage Description Date
End of Development (EOD) Bluebeam product/engineering will no longer issue patches/updates to the identified product as of a certain date. All products in the EOL program release have already reached their EOD date.
End of Sale (EOS) Bluebeam will stop selling the identified product/service as of a certain date and will no longer allow addition of more seats. March 22, 2022
End of Support Bluebeam will no longer offer technical support for the identified product as of a certain date. March 21, 2023, or 12 months after EOS
End of Life (EOL) Affected end-user access to Studio and other cloud-based services will stop working as of a certain date. Perpetual licenses can no longer be downgraded, transferred or re-registered for the identified product. March 21, 2023, or 12 months after EOS
To see a complete list of products that are reaching or have already reached EOL, please see Bluebeam End of Life (EOL) Support.

EOL Questions

Why is Bluebeam enforcing this EOL program?

Bluebeam is investing in new infrastructure and technology with a vision to deliver a fully cloud and data-centric portfolio. As we shift to focus development efforts and investments in line with our future vision, we can no longer support or guarantee the integrity of legacy versions.

Why is Bluebeam announcing EOS now, but waiting at least 12 months for the official EOL date?

It is common practice to enforce End of Sale before End of Life, and Bluebeam wants to ensure it can fulfill its obligations under active agreements including fulfillment of maintenance and warranties.

What is the process for upgrading my version?
  • Customers with Maintenance can upgrade those seats following the standard processes.
  • Customers without Maintenance can purchase an upgrade at a discount via the normal channels: Webstore, phone order, or PO. To request an upgrade quote, contact us.
Will Bluebeam continue to support Revu 20?

We expect to continue supporting Revu 20 through mid-2024. If/when Revu 20 becomes part of Bluebeam’s EOL program, appropriate notifications will be provided at least 12 months in advance.

How do I know what version of Revu I’m using?

To learn how to check your version of Revu, please see this article.

Should I migrate to Revu 20 or wait for the next version?

If you’re a new customer, we encourage you to get started with Revu now so you can maximize your productivity with our best-in-class project efficiency and collaboration solution. If you add Maintenance to your purchase of Revu, you’ll be eligible for a free upgrade to the latest version when it’s released Summer 2022.

If you’re an existing customer, we encourage you to upgrade to the next version of Revu, which will be available in July 2022, to get the most value from our solutions. With the upcoming version, you’ll get:

  • Easier access to your work, including markups, tool chests, and documents from the jobsite, the trailer, and in your home
  • More mobility with a seamless connection to our new cloud-based solutions
  • Access to greater security with the introduction of Single-Sign-On (SSO)
If I purchase/have Revu 20, can I downgrade my license to an earlier version?

You can downgrade your existing license to any version below Revu 20 until the official End of Sale (EOS) date (March 22, 2022).

Can I add more seats to my current license of Revu 2019 or below?

You can add more seats to your existing license of Revu 2019 or below until the official End of Sale (EOS) date (March 22, 2022). After that, new seats can only be added to supported Revu licenses (i.e., Revu 20 & above).

Can I move seats on Revu 2019 or below after the End of Sale date?

You can move existing seats to different devices up until the End of Life (EOL) date (March 21, 2023).

How do I know if I have Maintenance and/or if I’m eligible for a free upgrade?

This page will let you check the status of your license and guide you through the process.

What if I have a legacy product with Maintenance that extends beyond the EOL date?

You’ll be able to update to a supported version of the software at no cost.

If I choose to not upgrade, will I still be able to use Revu 2019 or below?

Beyond the EOL date, legacy versions of Revu that use a Perpetual or Enterprise License may still work, but Bluebeam cannot guarantee they will function without issue. Technical Support and access to Studio functionality will no longer be available for those versions.

Is Studio functionality going to be discontinued?

No, it’s not. In fact, Bluebeam is investing in an updated, state-of-the-art platform for Studio, which will provide a much more reliable environment for our users. Unfortunately, the original platform that has faithfully served our Studio users in the past can’t continue to grow while also providing the reliability and functionality that will work most effectively for our users in the future, so it will be decommissioned after March 21, 2023. It will be replaced with a new Studio platform which will be integrated into Revu 20 and future releases.

I currently use Bluebeam Drawings, what options do I have now that the product will be discontinued?
  • You can leverage our Revu for iPad app to easily view and mark up documents, as well as collaborate with project stakeholders. To learn more, click here.
  • Later this year, we’ll be introducing a series of new cloud-based solutions that will allow you to access, mark up, and complete entire workflows on-the-go. Stay tuned for updates and announcements!
Does this affect all Studio Servers in all regions?

Yes.

Is Revu for iPad affected by this?

Support for iPad will not be impacted by this schedule.

Is Studio Prime or Studio Enterprise affected by this?

Support for Studio Prime will not be impacted by this schedule, but a version of Revu 20 or above will be required to access Studio through Revu after March 21, 2023.

Studio Enterprise users on older versions of Revu won’t lose Studio functionality since they aren’t accessing Bluebeam’s cloud-based products. Anyone using Studio Enterprise with a Perpetual or Enterprise license won’t lose access until they need to register/re-register their 2019 & below seats.

However, anyone using an Open License will need to update to Revu 20 or above to continue working after the EOL date.
I’m used to the classic UI provided by older versions of Revu. How can I learn more about the latest user interface?

Although the UI changed quite a bit with Revu 2018, our users have found that after a little bit of adjustment, they actually find the updated interface easier to navigate with faster workflows due to less clicks and more real estate for their documents. If you need help adjusting to the new UI, Revu 20 contains several helpful tutorials within the app, and our support site also contains helpful articles to assist with your transition:

What are the specific purchasing options for customers attempting to buy an older version after EOS?

After March 22, 2022 the only option will be to upgrade to a supported version of Revu.

For more information about supported products/versions and support tiers, please see this article.
If I need to upgrade, how do I find out if Revu 20 will support my current operating system?

Please see Revu 20 Compatibility & System Requirements for more information.

If I don’t upgrade to a supported version of Revu, what will happen to my Studio Sessions/Projects after the EOL date?

All Studio data will be treated according to our current data retention policies. After 180 days of inactivity, a Session will be permanently deleted from Bluebeam servers. At any point before that final purge, you may login to Studio using a supported version of Revu and download any files you have stored there.

Studio Projects are never marked for archival or deletion and can only be deleted by the Project owner or a user with Full Control permissions. If a Studio Project is deleted by the Project owner, it will remain recoverable for up to 120 days. After 120 days, the Project is permanently deleted from the server.

We use an older version of outside software (e.g. Windows, AutoCAD, Revit, SolidWorks) that isn’t compatible with Revu 20, so I need the older version of Revu.

We recommend that you upgrade to compatible versions of all software packages to ensure your workflows are fully supported. However, if you choose to stay with an older version of Revu that is compatible with older software you are running, please keep in mind that after the EOL date, you’ll no longer have the ability to manage your license, and you’ll lose access to Studio.

I work at a large company. How can I determine who the admin/owner is for my Revu license?

We suggest you contact your IT department since they are most likely the owner of your software license.

What is the path forward for a user of Vu 2017 or below?

Studio collaborators without a Revu license can get the Vu functionality to access Sessions or Projects by downloading Revu 20 and running the program in View Mode. For more information, please see View mode vs Markup mode.

Have a question that isn’t answered in this FAQ? Please contact us.

How-To

Announcements

Revu 2019

Revu 2018

Revu 2017 & Below

Drawings

EOL

Legacy

Installation

Revu 2019 & below and Bluebeam Drawings are approaching End of life and will be officially discontinued as of March 21, 2023. Learn more about important dates and how to maintain uninterrupted access to Revu and Studio via some frequently asked questions about our EOL program.

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