Enabling debugging messages

Applies to:

  • Revu 20
  • Revu 2019

Jump to other versions:

Enabling the debugging feature

To help resolve issues you may experience in Revu, the Bluebeam Administrator offers a debugging feature that adds additional information to your log files. To turn this feature on:

  1. Open Revu .
  2. Go to Revu > Preferences (Ctrl+K).
  3. In the Admin section, check the Extended Debugging box.
  4. Click OK.
  5. If possible, recreate the problem so that the log files contain additional entries.
  6. Exit Revu.

Send log files to Bluebeam

  1. Re-open Revu .
  2. Go to Help > Report an Issue. If the Attach Log Files dialog appears, click Yes.
  3. An email opens with a .zip file containing the Revu log files.
  4. Include as much information as possible about the issue, along with your contact information in the body of the email, and click Send. This creates a support case with Bluebeam Technical Support.

If the email doesn’t open

  1. Open Revu .
  2. Go to Revu > Preferences (Ctrl+K).
  3. In the Admin section, click Explore Log Folder.
    For side-by-side Revu installations the following tasks must be performed in the latest version of the Bluebeam Administrator.
  4. Save and attach the Logs.zip file found in the folder to an email addressed to support@bluebeam.com.
    Include as much information as possible about the issue, along with your contact information in the body of the email, and click Send. This creates a support case with Bluebeam Technical Support.

Other versions of this article

Revu 2018

Switch the Debugging feature on

To help resolve issues you may experience in Revu, the Bluebeam Administrator offers a debugging feature that adds additional information to your log files. To turn this feature on:

  1. Exit all applications.
  2. Open the Bluebeam Administrator .
    In Windows 10 and 8.1, click or press Start and type Bluebeam Administrator.

    For side-by-side Revu installations the following tasks must be performed in the latest version of the Bluebeam Administrator. In the Revu tab, be sure to change Update Settings for Revu Version to the version you are troubleshooting and click Apply.
  3. From the Revu tab, check the Extended Debugging On box.
  4. Click OK.
  5. Recreate the problem so that the log files contain additional entries.
  6. Exit all applications.

Send log files to Bluebeam

  1. Open the Bluebeam Administrator .
    In Windows 10 and 8.1, click or press Start and type Bluebeam Administrator.
  2. From the Revu tab, click Email Logs to Support. An email opens with a .zip file containing the Revu log files.
    If the email doesn’t open, go to the Revu tab, click Explore Log Folder and manually attach the Logs.zip file to an email addressed to support@bluebeam.com.
  3. Include as much information as possible about the issue, along with your contact information in the body of the email, and click Send. This creates a support case with Bluebeam Technical Support.

Revu 2017 and older

Summary

How to enable debugging messages in the Revu log files, which can help isolate software issues and their causes.


To help us with resolving issues that may arise with your Revu software, the Bluebeam Administrator offers a debugging feature which writes additional information to the log files about the problem and possible cause. This article walks you through this process, and sending the complete set of Revu log files to Bluebeam Support.

Switching on the Debugging Feature

  1. Exit all applications.
  2. Select Start and type Bluebeam Administrator.
  3. Right-click on Bluebeam Administrator and select Run as Administrator.
  4. Click the Logging tab, then check the Debugging On box.
  5. Click OK.
  6. Recreate the problem so the log files contain additional entries.
  7. Exit all applications.

Sending the Bluebeam Log files to Us

  1. Go to Start > All Programs > Bluebeam Software > Bluebeam Administrator.

    In Windows 10 and 8.1, click or press Start and type Bluebeam Administrator.

    -Or-

    Go to Help > Administrator in Revu.

  2. Go to the Logging tab, and click E-mail Logs to Support.

    An email opens with a zip file containing the Revu log files.

  3. Include as much information as possible about the issue along with your contact information in the body of the email, and click Send. This sends the email to Bluebeam Technical Support, and creates a support case.
If the email doesn’t open, please click Explore on the Logging tab, and manually attach the Logs.zip file to an email addressed to support@bluebeam.com. Again, be sure to include as much information as possible about the issue, along with your contact details.

 

 

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