Troubleshooting - Revu 2018
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Do you need help with Revu? Follow our troubleshooting solutions for issues you might encounter when using the software.
Tools and Settings
Activating some settings in Revu may affect how certain tools behave. Learn more about troubleshooting tools in Revu and how to edit tool settings.
Error Messages
Do you see an error message upon login, or when trying to use a tool in Revu? Find out what causes error messages and follow our solutions to get back on track.
AutoCAD or AutoCAD LT: Bluebeam PDF printer doesn’t appear in the printer list
Bluebeam PDF printer doesn’t install
Can’t make custom columns or statuses in a Session
Characters change or disappear when I stop editing a markup
Content issues when printing from Revit
Cursor and markups move unexpectedly
Customized profiles don’t import with the same settings on another system
Deleting a Tool Set is disabled
Digital Signature error: “Signature cannot be created, certificate has been revoked”
Disable toolbar from flashing when using Studio
Document pans unexpectedly when moving the mouse
Editing a flattened PDF prevents markups from being unflattened
Enabling debugging messages
Error: “File is locked by another user. Would you like to open a read-only copy of this file?”
Error: “SharePoint document failed to download (The specified path, file name, or both are too long)…”
Error: “Stapler has encountered an unsupported file type.”
Error: “The license file could not be found …”
Error: “The media name selected could not be found on the HDI postscript printer PC3 file”
Error: “Your font cache is corrupt, rebuilding now.”
Error: License file cannot be found
Fatal error when opening Revu
Garbled or distorted text appears when opening PDFs created from Chrome
Highlights are opaque and conceal drawing or text
How to recreate a PDF to fix file-specific issues
Hyperlinks don’t work in Presentation view
Install the latest Bluebeam plugin for your CAD software
Installation Error 1303: “Insufficient privileges to access this directory”
Installed fonts don’t appear in Revu
Manage pages error in Bluebeam Administrator
Menu Bar is missing
Multiple “Save As” dialogs display when creating PDF from plugins or Bluebeam PDF printer
My computer seems to perform slowly after installing Revu
No text or unexpected text styles appear after opening Revu
OCR requires using the 64-bit version of Revu installed on this operating system
Page turns blue when taking a measurement
Pages rotate when printing from Revit to the Bluebeam PDF Printer
Pen tool draws broken lines in Revu with a Microsoft® Surface Pen®
Plugins are grayed out in the Bluebeam Administrator
Print problems – Slowness or documents don’t print correctly
Printing from Revu stops before completing
Removing duplicate page sizes
Resolve “Fatal Error Loading Bluebeam Revu”
Revu 20 backwards compatibility
Revu creates a blank PDF from AutoCAD
Revu not compatible with ARM processors
Revu Sets: backward compatibility
Single-key keyboard shortcuts aren’t working
Store Scale in Page checkbox is grayed-out
Studio Issue: “A critical operation is taking longer than expected”
The AutoCAD page setup defaults to a letter sized sheet after a PDF is created
The Bluebeam plugin does not appear in my application
The Custom Choice column is empty
The edge is cut off when creating PDFs from AutoCAD
The measurements you create are using an incorrect scale or measurement unit
Tips for highlighting and selecting text
Tips for improving performance
Tools and menu items are grayed out during a Session
Trial expired when using the AutoCAD, Navisworks, Revit, SolidWorks or SketchUp Pro plugin
TrueType text is clipped at the edge of a sheet or viewport
Truncated file name when printing to Bluebeam PDF Printer
Unable to calibrate a document
When creating a PDF from AutoCAD, the OLE becomes fuzzy and pixelated
You are unable to properly calibrate your drawings
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