Troubleshooting - Revu 2018
92 ArticlesJump to other versions: Revu 20 Revu 2019 Revu 2017 & Below Do you need help with Revu? Follow our troubleshooting solutions for issues you might encounter when using the software.
Page turns blue when taking a measurement
AutoCAD PDFs don’t contain searchable text
AutoCAD or AutoCAD LT: Bluebeam PDF printer doesn’t appear in the printer list
Revu creates a blank PDF from AutoCAD
Revu Sets: backward compatibility
Can’t make custom columns or statuses in a Session
Digital Signature error: “Signature cannot be created, certificate has been revoked”
Characters change or disappear when I stop editing a markup
Cursor and markups move unexpectedly
Customized profiles don’t import with the same settings on another system
Document pans unexpectedly when moving the mouse
Editing a flattened PDF prevents markups from being unflattened
Enabling debugging messages
Error: “The license file could not be found …”
Error: “Your font cache is corrupt, rebuilding now.”
Error: “File is locked by another user. Would you like to open a read-only copy of this file?”
Error: “SharePoint document failed to download (The specified path, file name, or both are too long)…”
Error: “Stapler has encountered an unsupported file type”
Fatal error when opening Revu
How to disable Revu icon flashing on taskbar
Document tabs automatically disappear
How to recreate a PDF to fix file-specific issues
Resolve “Fatal Error Loading Bluebeam Revu”
Installation Error 1303: “Insufficient privileges to access this directory”
Installed fonts don’t appear in Revu
Install the latest Bluebeam plugin for your CAD software
Error: License file cannot be found
Manage pages error in Bluebeam Administrator
Menu Bar is missing
Multiple “Save As” dialogs display when creating PDF from plugins or Bluebeam PDF printer
My computer seems to perform slowly after installing Revu
No text or unexpected text styles appear after opening Revu
OCR requires using the 64-bit version of Revu installed on this operating system
Highlights are opaque and conceal drawing or text
Pages rotate when printing from Revit to the Bluebeam PDF Printer
Pen tool draws broken lines in Revu with a Microsoft® Surface Pen®
Plugins are grayed out in the Bluebeam Administrator
How to remove duplicate page sizes
Bluebeam PDF printer doesn’t install
Print problems – Slowness or documents don’t print correctly
The Bluebeam plugin does not appear in my application
The measurements you create are using an incorrect scale or measurement unit
Tips for improving performance
Rotate View vs. Rotate Pages
“Save As” dialog never appears when creating PDF documents
Single-key keyboard shortcuts aren’t working
Store Scale in Page checkbox is grayed-out
Studio Issue: “A critical operation is taking longer than expected”
The AutoCAD page setup defaults to a letter-sized sheet after a PDF is created
Error: “The media name selected could not be found on the HDI postscript printer PC3 file”
The edge is cut off when creating PDFs in AutoCAD
Highlight and Select Text aren’t working
Tools and menu items are grayed out during a Session
Trial expired when using the AutoCAD, Navisworks, Revit, SolidWorks or SketchUp Pro plugin
TrueType text is clipped at the edge of a sheet or viewport
Truncated file name when printing to Bluebeam PDF Printer
Unable to calibrate a document
Unsupported 3D subtype PRC
When creating a PDF from AutoCAD, the OLE becomes fuzzy and pixelated
Hyperlinks don’t work in Presentation view
The Custom Choice column is empty
Unable to properly calibrate your drawings
Revu not compatible with ARM processors
Revu 20 backwards compatibility
Printing from Revu stops before completing
Content issues when printing from Revit
Close floating toolbar
“Remember me” BBID sign-in option
Unable to sign into Studio with BBID
Studio error: “Email already exists”
How to disable Snap to Content in Measurements
Tools and menu items are disabled
Grouped markups don’t flip properly
Studio error: “There was a problem uploading an action to the Session”
Recover Unsaved Changes isn’t responding
Revu hangs or freezes when opening a PDF
Unable to obtain Active and Denied Users in Bluebeam Gateway
Calculation fields don’t update correctly when filling out a PDF form
Graphical issues in Revu menus and interface
How to back up your Studio data
Deleting, inserting, or combining pages fails for PDFs in Revu
Error: “Please enter a valid email address. Email address does not exist.”
Error: “Sorry this combination doesn’t look right…”
Error: “OCR module failed – Failed to replace document pages”
Deleting a tool set is disabled
PDFs print as blank pages and print preview is blank
Error: “No converter is available for file type ‘.docx'”
Export options for Excel, Word, and PowerPoint aren’t available
Legend doesn’t show all the markups on a page
Studio display name update isn’t reflected in current or past Sessions or Projects
Measurement tools snap at 45 and 90 degree angles
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