Troubleshooting - Revu 2018
92 ArticlesJump to other versions: Revu 20 Revu 2019 Revu 2017 & Below Do you need help with Revu? Follow our troubleshooting solutions for issues you might encounter when using the software.
How to back up your Studio data
Studio error: “Email already exists”
Unable to sign into Studio with BBID
Unable to obtain Active and Denied Users in Bluebeam Gateway
Error: “Your font cache is corrupt, rebuilding now.”
Studio display name update isn’t reflected in current or past Sessions or Projects
Measurement tools snap at 45 and 90 degree angles
Deleting, inserting, or combining pages fails for PDFs in Revu
Legend doesn’t show all the markups on a page
Export options for Excel, Word, and PowerPoint aren’t available
Error: “No converter is available for file type ‘.docx'”
PDFs print as blank pages and print preview is blank
No text or unexpected text styles appear after opening Revu
Error: “The media name selected could not be found on the HDI postscript printer PC3 file”
My computer seems to perform slowly after installing Revu
How to disable Revu icon flashing on taskbar
Installation Error 1303: “Insufficient privileges to access this directory”
Multiple “Save As” dialogs display when creating PDF from plugins or Bluebeam PDF printer
Revu not compatible with ARM processors
Error: “File is locked by another user. Would you like to open a read-only copy of this file?”
“Save As” dialog never appears when creating PDF documents
The AutoCAD page setup defaults to a letter-sized sheet after a PDF is created
Trial expired when using the AutoCAD, Navisworks, Revit, SolidWorks or SketchUp Pro plugin
TrueType text is clipped at the edge of a sheet or viewport
Customized profiles don’t import with the same settings on another system
How to remove duplicate page sizes
Truncated file name when printing to Bluebeam PDF Printer
The Bluebeam plugin does not appear in my application
Unable to properly calibrate your drawings
Garbled or distorted text appears when opening PDFs created from Chrome
Editing a flattened PDF prevents markups from being unflattened
AutoCAD or AutoCAD LT: Bluebeam PDF printer doesn’t appear in the printer list
Error: “OCR module failed – Failed to replace document pages”
AutoCAD PDFs don’t contain searchable text
Digital Signature error: “Signature cannot be created, certificate has been revoked”
Fatal error when opening Revu
Can’t make custom columns or statuses in a Session
Document tabs automatically disappear
Recover Unsaved Changes isn’t responding
How to recreate a PDF to fix file-specific issues
Highlight and Select Text aren’t working
Document pans unexpectedly when moving the mouse
Rotate View vs. Rotate Pages
Revu Sets: backward compatibility
Tools and menu items are grayed out during a Session
Hyperlinks don’t work in Presentation view
Unsupported 3D subtype PRC
Graphical issues in Revu menus and interface
Grouped markups don’t flip properly
The edge is cut off when creating PDFs in AutoCAD
Revu creates a blank PDF from AutoCAD
Error: “Sorry this combination doesn’t look right…”
Error: “Please enter a valid email address. Email address does not exist.”
Manage pages error in Bluebeam Administrator
Studio error: “There was a problem uploading an action to the Session”
Pages rotate when printing from Revit to the Bluebeam PDF Printer
OCR requires using the 64-bit version of Revu installed on this operating system
Resolve “Fatal Error Loading Bluebeam Revu”
Print problems – Slowness or documents don’t print correctly
Tips for improving performance
Revu hangs or freezes when opening a PDF
Error: “Stapler has encountered an unsupported file type”
Highlights are opaque and conceal drawing or text
Content issues when printing from Revit
Calculation fields don’t update correctly when filling out a PDF form
Tools and menu items are disabled
How to disable Snap to Content in Measurements
“Remember me” BBID sign-in option
Close floating toolbar
Printing from Revu stops before completing
Revu 20 backwards compatibility
Bluebeam PDF printer doesn’t install
The measurements you create are using an incorrect scale or measurement unit
Page turns blue when taking a measurement
Plugins are grayed out in the Bluebeam Administrator
Menu Bar is missing
Error: License file cannot be found
Characters change or disappear when I stop editing a markup
Error: “The license file could not be found …”
Pen tool draws broken lines in Revu with a Microsoft® Surface Pen®
Error: “SharePoint document failed to download (The specified path, file name, or both are too long)…”
Cursor and markups move unexpectedly
Install the latest Bluebeam plugin for your CAD software
Single-key keyboard shortcuts aren’t working
Enabling debugging messages
The Custom Choice column is empty
Deleting a tool set is disabled
Studio Issue: “A critical operation is taking longer than expected”
Store Scale in Page checkbox is grayed-out
When creating a PDF from AutoCAD, the OLE becomes fuzzy and pixelated
Unable to calibrate a document
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