Troubleshooting - Revu 2017 & Below
57 ArticlesJump to other versions: Revu 20 Revu 2019 Revu 2018 Do you need help with Revu? Follow our troubleshooting solutions for issues you might encounter when using the software.
AutoCAD or AutoCAD LT: Bluebeam PDF printer doesn’t appear in the printer list
AutoMark error: “Please choose a rectangle that contains text.”
Bluebeam PDF printer doesn’t install
Cannot Correctly Calibrate a Document
Cannot scan to PDF – TWAIN driver support
Close floating toolbar
Content issues when printing from Revit
Deleting a Tool Set is disabled
Document pans unexpectedly when moving the mouse
Editing a flattened PDF prevents markups from being unflattened
Enabling debugging messages
Error: “File is locked by another user. Would you like to open a read-only copy of this file?”
Error: “SharePoint document failed to download (The specified path, file name, or both are too long)…”
Error: “Stapler has encountered an unsupported file type.”
Error: “The license file could not be found …”
Error: “Your font cache is corrupt, rebuilding now.”
Fatal error when opening Revu
Garbled or distorted text appears when opening PDFs created from Chrome
Gray background after opening a file – Error: “Revu has stopped working”
Grouped markups don’t flip properly
How to recreate a PDF to fix file-specific issues
Hyperlinks don’t work in Presentation view
Install the latest Bluebeam plugin for your CAD software
Manage pages error in Bluebeam Administrator
Menu Bar is missing
My computer seems to perform slowly after installing Revu
No text or unexpected text styles appear after opening Revu
Page turns blue when taking a measurement
Pages rotate when printing from Revit to the Bluebeam PDF Printer
Pen tool draws broken lines in Revu with a Microsoft® Surface Pen®
Performance issues with line-merged PDFs
Plugins are grayed out in the Bluebeam Administrator
Print problems – Slowness or documents don’t print correctly
Repairing the Revu installation
Resolve “Fatal Error Loading Bluebeam Revu”
Revu creates a blank PDF from AutoCAD
Revu Sets: backward compatibility
Single-key keyboard shortcuts aren’t working
Store Scale in Page checkbox is grayed-out
Studio Error: “The Project file path is too long.”
The Bluebeam plugin does not appear in my application
The Custom Choice column is empty
The edge is cut off when creating PDFs from AutoCAD
The measurements you create are using an incorrect scale or measurement unit
There are two Bluebeam buttons in Microsoft Office
Tips for highlighting and selecting text
Tips for improving performance
Tools and menu items are disabled
Tools and menu items are grayed out during a Session
Top Issues Fixed in Revu 2017.0.10
Trial expired when using the AutoCAD, Navisworks, Revit, SolidWorks or SketchUp Pro plugin
Truncated file name when printing to Bluebeam PDF Printer
Unable to calibrate a document
Unsupported 3D subtype PRC
When creating a PDF from AutoCAD, the OLE becomes fuzzy and pixelated
You are unable to properly calibrate your drawings
Bluebeam Support Availability
Responses from our support team may take longer than usual due to XCON Anywhere — a unique virtual experience for design and construction professionals driving change and transforming the way our world is built — hosted by Bluebeam from September 28-29.
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