Troubleshooting - Revu 2017 & Below
64 ArticlesJump to other versions: Revu 20 Revu 2019 Revu 2018 Do you need help with Revu? Follow our troubleshooting solutions for issues you might encounter when using the software.
Page turns blue when taking a measurement
AutoCAD PDFs don’t contain searchable text
AutoCAD or AutoCAD LT: Bluebeam PDF printer doesn’t appear in the printer list
AutoMark error: “Please choose a rectangle that contains text.”
Revu creates a blank PDF from AutoCAD
Revu Sets: backward compatibility
Cannot Correctly Calibrate a Document
Cannot scan to PDF – TWAIN driver support
Document pans unexpectedly when moving the mouse
Editing a flattened PDF prevents markups from being unflattened
Enabling debugging messages
Studio Error: “The Project file path is too long.”
Error: “The license file could not be found …”
Error: “Your font cache is corrupt, rebuilding now.”
Error: “File is locked by another user. Would you like to open a read-only copy of this file?”
Error: “SharePoint document failed to download (The specified path, file name, or both are too long)…”
Error: “Stapler has encountered an unsupported file type”
Fatal error when opening Revu
Gray background after opening a file – Error: “Revu has stopped working”
How to recreate a PDF to fix file-specific issues
Resolve “Fatal Error Loading Bluebeam Revu”
Install the latest Bluebeam plugin for your CAD software
Manage pages error in Bluebeam Administrator
Menu Bar is missing
My computer seems to perform slowly after installing Revu
No text or unexpected text styles appear after opening Revu
Pages rotate when printing from Revit to the Bluebeam PDF Printer
Pen tool draws broken lines in Revu with a Microsoft® Surface Pen®
Performance issues with line-merged PDFs
Plugins are grayed out in the Bluebeam Administrator
Repairing the Revu installation
Bluebeam PDF printer doesn’t install
Print problems – Slowness or documents don’t print correctly
The Bluebeam plugin does not appear in my application
The measurements you create are using an incorrect scale or measurement unit
Tips for improving performance
“Save As” dialog never appears when creating PDF documents
Single-key keyboard shortcuts aren’t working
Store Scale in Page checkbox is grayed-out
The edge is cut off when creating PDFs in AutoCAD
Highlight and Select Text aren’t working
Tools and menu items are grayed out during a Session
Top Issues Fixed in Revu 2017.0.10
Trial expired when using the AutoCAD, Navisworks, Revit, SolidWorks or SketchUp Pro plugin
Truncated file name when printing to Bluebeam PDF Printer
There are two Bluebeam buttons in Microsoft Office
Unable to calibrate a document
Unsupported 3D subtype PRC
When creating a PDF from AutoCAD, the OLE becomes fuzzy and pixelated
Hyperlinks don’t work in Presentation view
The Custom Choice column is empty
Unable to properly calibrate your drawings
Content issues when printing from Revit
Close floating toolbar
Tools and menu items are disabled
Grouped markups don’t flip properly
“Keep me signed in” is no longer an option in Studio
Unable to obtain Active and Denied Users in Bluebeam Gateway
Calculation fields don’t update correctly when filling out a PDF form
How to back up your Studio data
Network connection issues when trying to register/unregister
Error: “OCR module failed – Failed to replace document pages”
Deleting a tool set is disabled
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