Why am I Getting Errors When Accessing Studio?

Summary

This article explains the different error messages that will appear if the Studio whitelist is set up incorrectly.

Relevant Products

Bluebeam Revu® 2015.1 and above, Revu for Mac, Studio, Studio Enterprise

To confirm your Bluebeam Revu version number, please follow the directions in How to Find Your Bluebeam® Revu® Version Number.

The ______ in the error messages below will be filled in with the URL you tried to access, e.g. studio.bluebeam.com.

You Do Not Have Permission to Access ‘______’

You’ll see this message if you try to join a Studio Session or Project that is not hosted on a server on your Studio Server whitelist. If you would like to join this Session or Project, please contact your IT department and have them add it to the Studio whitelist.

At Least One Invalid Studio URL Has Been Detected and Removed

The Studio Server whitelist created by your IT department contains at least one incorrect or invalid name.

The Server ‘______’ Does Not Support Windows Authentication

This means that only part of the Studio Server whitelist setup has been completed. Please contact your IT department to have them look into this issue.

Disabled by Your System Admin

If you see this message, there’s either an issue with the Studio Server whitelist setup, or your IT department disabled Bluebeam Studio on your machine.

Studio Enterprise users: to implement a Studio whitelist on your site, please follow these steps.

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