Tools and menu items are disabled

Applies to:

  • All versions of Revu

Problem 

In Revu, markup tools and/or other menu items (e.g. signatures) appear gray and remain inaccessible. 

Causes

There could be various reasons why you’re unable to select certain tools and functions, including:

Solutions

Before troubleshooting, go to Document > Security (Ctrl+L) to view and/or change permissions (if applicable).

Solution 1: Revu is in View Mode
Regardless of user permissions, certain functions are unavailable in View Mode. Switch to Revu > Markup Mode to gain access to markup tools and the full Document menu.

Solution 2: Revu is unregistered
Revu will be locked into View Mode if it’s a trial or an unregistered installation. To access Markup Mode and full functionality, go to Revu > Register… and enter the Serial Number and Product Key when prompted.

If this information isn’t available, you’ll need to contact the license owner who received the license certificate via email. 

Solution 3: The document is password-protected
If a password was enabled in the document properties, you’ll need to enter it upon opening the file. 

If you don’t know the password, you’ll need to reach out to the file admin. They can either provide the password or an unrestricted copy of the document, so you can work on it.

Solution 4: The document needs to be checked out
When uploaded to a Studio Project or other DMS, the file needs to be checked out before you can make any changes. In Studio Projects, simply click the padlock in the file name tab and select Check Out. This will give you full access to the markup tools while preventing other users from overwriting your edits. 

Solution 5: The document contains digital signatures or certifications
Once a PDF has been signed or certified, its content is locked to prevent further edits/changes. To check for digital signatures or certifications, go to Window > Panels > Signatures (Alt+4). If your PDF is signed/certified, you’ll need a previous version of the file to access markup tools and additional functions. 

When certifying a document, an admin can permit markups, but this setting can’t be altered after a document’s been certified. 

Solution 6: Revu was deployed with features disabled
If Revu was configured for a multi-user setting when installed, it may have been deployed with certain features disabled. You should contact your IT administrator or department if functionality issues persist. 

Tools and menu items appear gray and remain inaccessible, creating limited functionality.

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